Shipping Policy

Shipping Policy — Viths

Last updated: October 12, 2026

Thank you for shopping with Viths. This shipping policy explains how we process, pack, and deliver your kitchen products ordered from www.viths.in (the "Site"). By placing an order, you agree to the terms below.

Order Processing Time

Orders are usually processed within [1-2] business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays are processed on the next business day.

During sale periods or busy seasons, processing may take a little longer. If there is a delay, we will let you know by email.

Where We Ship

We currently deliver to [list of countries / "all of India" / "worldwide"]. If we do not ship to your location, you will see this at checkout. Please make sure the address you enter is complete and correct.

Estimated Delivery Time

Delivery times begin once your order has shipped, not when it was placed.

Domestic orders: [5-7] business days
International orders: [10-20] business days

These are estimates only. Delivery may take longer because of customs checks, weather, courier delays, or other factors beyond our control.

Shipping Charges

Shipping charges are calculated at checkout based on your location, order weight, and the delivery option you pick.

Free shipping: We offer free shipping on orders above [amount].
Standard shipping: [charge] for orders below that amount.

Any taxes, duties, or customs fees are shown at checkout where possible.

Order Tracking

Once your order ships, we will email you a tracking number and a tracking link. You can also check your order status anytime from your account on the Site. Tracking details can take up to [24-48] hours to update after dispatch.

Packaging and Fragile Items

Many kitchen products, such as glassware, ceramics, and crockery, can break if handled roughly. We pack these items with protective materials to help them reach you safely.

Damaged, Defective, or Wrong Items

Please check your parcel when it arrives. If an item is damaged, defective, or not what you ordered, contact us at support@viths.in within [48 hours / 7 days] of delivery with your order number and clear photos of the item and its packaging. We will review your request and arrange a replacement or refund as per our Refund & Return Policy.

Incorrect Address or Failed Delivery

You are responsible for giving us the right shipping address. If a parcel is returned to us because of a wrong or incomplete address, or because nobody was available to receive it, we may charge extra shipping to send it again. We cannot change an address after an order has shipped.

Lost Packages

If your order has not arrived within [number] days of the estimated delivery window, please contact us at support@viths.in. We will work with the courier to trace it and find a solution.

Partial or Split Shipments

If you order several items, they may be shipped separately and arrive on different days. You will not be charged extra shipping for this, and each shipment will have its own tracking details.